Terms and Conditions

You are indicating when making a purchase from this websitethat you agree to be bound by our terms and conditions.  We may revise these terms and conditions withoutany notice so you may have to review these regularly

Availability
Hack ‘N’ Tack states that any items or goods shown aresubject to availability and can be withdrawn and we have the right todiscontinue any item.

If an order has been placed and goods become unavailable,out of stock or with drawn, the customer will be notified and offered analternative, or a full refund.

Hack ‘N’ Tack aim to despatch goods within 3 days ofreceiving an order, but at times of heavy demand the customer would be informedof any delay.
Pictures are for illustration purposes only and although wetry to be as accurate as possible they may differ slightly from the productsupplied.

Prices
All prices are in pounds sterling including any UK relevanttaxes if applicable.

Hack ‘N’ Tack retain the right to amend prices listed on thewebsite.
Website prices may differ from those in store. We regretthat we cannot offer the same discounts or special offers on items purchased instore.
All items ordered will remain the property of Hack ‘N’ Tackuntil full payment is received. 

Postage and Packaging
If goods are going to be later than our ideal delivery timethen we will inform you of an estimated delivery date that is as accurate aspossible.  Postage will need to be signed for.

Some items may be shipped directly from our suppliers tomake delivery quicker you will not incur any extra costs from this.

Though we will use Royal Mail for small deliveries anythingbigger will be dispatched through a courier and therefore will need a signatureso please ensure someone is in to receive your parcel.  Please check how many boxes you are signingfor, as this will ensure that there is less chance for goods to be lost intransit.
We will not accept liability for goods lost in transitunless notified within 7 days of expected delivery date.
Postage rates are as follows: -

• UK
  •  10g-£1.00
  • 100g-£2.03
  • 250g-£2.37
  • 500g-£2.89
  • 750g-£3.40
  • 1KG-£4.00
  • 2KG-£7.50
  • Anything between 2KG-28KG is £7.50
  • Over £150 FREE
• European Union
  •  10g-£1.21
  • 100g-£2.21
  • 250g-£2.55
  • 500g-£3.07
  • 750g-£4.97
  • 1KG-£6.29
  • 2KG-£11.29
  • 2.5KG-£28.99
    Add £1.65 per 0.5KG hereafter
• Rest of Europe
  • 1KG-£6.69
  • 2KG-£12.69
  • 2.5KG-£30.75
  • Add £1.85 per 0.5KG hereafter
• Rest of World
  • 1KG-£12.26
  • 2KG-£23.26
  • 2.5KG-£34.10
  • Add £2.45 per 0.5KG hereafter
    
    Our goods are flown abroad to make delivery quicker

Overseas orders must note that any customsor import duties levied once the package reaches your country will be thecustomer’s responsibility as we have no control or prediction of what these maybe.

Damaged Goods
Customers need to check Parcels and packaging on deliveryprior to signing, to make sure that their purchases are received in goodcondition and have the right amount of parcels.
Hack ‘N’ Tack need to be informed of any damage or missinggoods from their parcel within 3 working days

Returns policy
Hack ‘N’ Tack ask customers that are returning any goods toensure that they are clean and free from dirt and substances relating toanimals. In some instances cleaning may be required.

Hack ‘N’ Tack can refuse to accept returned items that arenot cleaned as stated above in accordance with the Health and Safety Act 1974and EEC regulations.

Hack ‘N’ Tack suppliers have the right to examine goods thatare considered defective and as such will not allow their workforce to handleitems that have excess dirt or substances on them (Health and Safety 1974).
Hack ’N’ Tack states that the law says that they shouldsupply goods that fit any description given, that should be of merchantablequality and be fit for their particular purpose (Sale of Goods Act 1979).

Customers of Hack ‘N’ Tack cannot expect a refund orreplacement where there has been fair wear and tear, misuse or accidentaldamage or the customer decides that goods are no longer wanted.

The customer needs to demonstrate that the goods are faultyat the time of sale.

In the first 6 months after sale Hack ‘N’ Tack as theretailer, will need to prove that the goods supplied were of the descriptionrequired of merchantable quality and fit for their particular purpose asdescribed as Sale of Goods Act 1979.

Please contact us if you need to return any goods and wewill do this at our discretion.  Pleasenote that any returns must be unsoiled unused and in they’re originalpackaging.  We may also require a valid proof of pruchase.

The following items are no non returnable- any speciallyordered or personalised goods, horsebits or safety equipment as these are not re sellable.

Returned Goods
Any customer returning goods to Hack ‘N’Tack within 14 days will be given a full refund of purchase price less postageand packaging, as long as the goods are returned clean and within the originalpackaging and this has previously been agreed by both parties. Hack ‘N’ Tack have the right to refuse goods for exchange and refundafter 14 days, or if goods are soiled.

Hack ‘N’ Tack will not give refunds orexchange until they have received the returned goods.

Adequate parcel insurance for returnedgoods is recommended in case of any loss or damage, as Hack ‘N’ Tack are unableto compensate for returned parcels that are lost or damaged in transit. Anyreturned goods need to be forwarded with the correct postage and packaging fee.

Refunds policy
Customers are advised to request receipts in case they maybe needed later.
Hack ‘N’ Tack will refund products at their discresion if the product has been returned in its original condition and packaging on production of a valid proof of purchase.

Any sales item or item on special offer can be exchangedwithin 10 days, however the sale price will still apply.
Refunds will not be given on any special orders orpersonalised items, or, bits.

Faulty Goods
If you feel a product is faulty then you must stop using theproduct and contact us about returning it. If you carry on using the product then we will assume that you acceptthe product in its damaged condition. If we find the product faulty then youwill receive a full refund.  Some timeswe may feel it is appropriate to send the product to our suppliers to bechecked if we are not sure that the products are faulty or have been damageddue to misuse or neglect.  This is to determine whether you are able to be credited.  This can take some time and a refund will not be issued until the findings of the supplier are reported.
Adequate parcel insurance for returned goods is recommendedas we are unable to compensate for lost goods or goods damaged in transit.

Links
We cannot be held responsible for linked websitesreliability or content.

Card Security
Please do not email over any card or bank details, as wecannot be held responsible for the security of this information if sent in thisway.

Copyright
All text, images andmaterial are the property of Hack n Tack, or we have been given permission touse by the relevant body, so must not be used for any other purpose unless youhave already gained permission.

However we do give our customers permission to print thisTerms and Conditions for your reference but may not be used in any othercapacity unless permission is sought.

We cannot be held responsible for compensating you for anyother losses you may suffer if we do not supply the goods on the estimateddelivery times as this could be due to outside forces.

Please do not use any tack until you are completelysatisfied that the size you have ordered is correct, Hack n Tack do not acceptany liability for any circumstances that arise from using incorrectly fittedtack.
We hope you enjoy visiting our website but customers arereminded that they use this website at their own risk and the decision topurchase any item ultimately lies with the customer and we cannot be heldaccountable for any consequences arising from this.